Whatever questions come to mind while using chalovip — from account security and prizes to referrals and app issues — you'll find all the answers in one place.
What you'll find answers to in the chalovip FAQ
Find all the tips here on enabling two-step verification, updating personal information, and keeping your account secure.
Downloading the chalovip app, what to do if an update fails, and fixes for crashes or loading issues.
How to earn bonuses by inviting friends, where to find your referral code, and how much you can earn.
Everything you need to know about how quickly winnings are credited, the withdrawal process, and prizes.
Learn how to manage your budget, use self-exclusion options, and make the most of our responsible gaming tools.
A guide to changing the interface language on chalovip, updating your mobile number, and editing your profile details.
Handle common tasks directly
Detailed answers to the most frequently asked questions by chalovip users
Enabling Two-Factor Authentication (2FA) on chalovip is straightforward and significantly increases your account's security. After logging in, follow the steps below:
Once enabled, every time you log in from a new device, an OTP will be sent to your mobile. Without that OTP, no one can access your account — even if they know your password. chalovip recommends that all members keep 2FA turned on, especially those with higher balances.
If the chalovip app crashes or won't open, there's no need to panic — most of the time it's an easy fix. Try these steps one by one:
If the problem persists, open chalovip's website in your browser Log In and play seamlessly. To report any app issues, reach out via live chat — sharing your phone model and Android version helps the team resolve things faster.
After registering with chalovip, some details can be updated directly, while others require assistance from our support team.
You can do it directly: You can update your profile picture, preferred language, and notification preferences directly from Account Settings.
Must be done through Support: To change your name, date of birth, or mobile number, please contact Support. These details are tied to KYC verification, so your identity will need to be confirmed.
When you link a new mobile number, an OTP will be sent to that number for verification. Make sure the new number is active.
Changing the language on chalovip takes just a few seconds. There are two ways to do it:
Even without logging in: There is usually a language selection icon or dropdown at the top right or bottom of the website (a globe icon or text reading "EN / BN"). Click on it and select "Bangla" or "Bengali".
When logged in:
Once saved, this setting will persist the next time you log in. If you sign in from a new device, you may need to select the language again the first time.
Absolutely — and it's the most effective approach to responsible gaming. chalovip offers several budget management tools:
Deposit Limit: Set a daily, weekly, or monthly deposit cap. For example, if you set a monthly limit of ৳3,000, the system will block any deposit that goes over that amount — no exceptions.
Loss limit: Set a cap on how much you can lose within a given period. Once the limit is reached, no further bets can be placed until that period resets.
How to set it up:
To learn more about these tools Responsible Gaming View page.
With chalovip's referral program, both you and your friend walk away with a bonus. Here's how it works:
Where to find your referral code: After logging in, go to your profile or the "Invite Friends" section to find your personal referral code. Share it with your friends.
Bonus terms:
When to expect your bonus: Your referral bonus is credited to your account within 24 hours of your friend's first deposit being confirmed. For current referral offers and terms, Latest Promotions View page.
How quickly winnings are credited to your chalovip account depends on the type of game:
Sports Betting (cricket / football): Winnings are credited immediately after the match ends and the result is confirmed — usually within 5–15 minutes of the final whistle. For Live Betting, each market is settled as soon as it closes.
Casino & Slots Games: Instant — winnings are added to your balance right within the game.
Lottery: After the draw results are announced, prizes are typically credited to winners' accounts within 1–2 hours.
To withdraw:
If your prize doesn't appear to have been credited, try refreshing the page. If the issue persists, contact us via Live Chat with your transaction details. To learn more about payment methods, Payments Page See.
Millions of people play, ask questions, and look for help on chalovip every day. Through conversations with our support team, we've noticed that certain questions come up again and again. This FAQ page was created so you can find answers to those questions without having to wait.
Security is the most important concern of all. If your account holds real money, keeping it protected matters. That's exactly why chalovip built its two-step verification system. Once enabled, knowing your password alone isn't enough to access your account — the OTP sent to your mobile is also required. chalovip always advises users never to share their OTP or password with anyone, including callers who claim to be from chalovip.
App issues are usually caused by cached data or outdated versions. Low storage or an old version of the app can cause chalovip to run slowly or crash. Keeping the app updated regularly prevents most of these problems. If you're still having trouble, you can access everything through your browser at chalovip.net — betting, deposits, and withdrawals all work the same way.
The referral program is one of chalovip's most underused features. Inviting a friend and earning a bonus happen at the same time — there's just one key condition: your friend must sign up using your referral code. Once they make their first deposit, both of your accounts will receive a bonus.
Winnings deserve a bit of explanation. On chalovip, money you win is credited to your account right away — but to actually receive it, you need to submit a separate withdrawal request. Many users expect winnings to go straight to bKash, but they first land in your chalovip wallet, and then get transferred to mobile banking once you request a withdrawal. Keeping this distinction in mind avoids any confusion.
Responsible gaming tools are one of chalovip's standout features. Setting a budget limit, opting for self-exclusion, or enabling a reality check are all optional — but users who take advantage of them tend to be far more satisfied. Setting limits in advance reduces the risk of impulsive decisions. chalovip's Responsible Gaming page has a full guide to all these tools.
Questions about changing the language come up most often among new members. The interface defaults to English in many cases — switching it to Bangla in Settings takes just a few seconds. chalovip's full interface is available in Bangla, so the language is never a barrier.
If your question isn't covered in this FAQ, ask the chalovip support team directly. Live chat typically responds within 2–3 minutes. At chalovip, if a user doesn't get a quick answer, we consider that a failure on our part — which is why support is always a top priority.